Within 48 hours. Legally backed. Easily arranged.
But the store refuses repair or replacement, even though you are legally entitled to it.
You tried multiple times to reach them but receive no reply or clear solution.
Your complaint is rejected without investigation, report, or justification—unjustified and not allowed by law.
You are entitled to a product that performs as expected, often far beyond the standard manufacturer warranty.
Not the manufacturer. The retailer must handle your complaint, investigate, and provide a reasonable solution.
Within the first year, the store must prove that you caused the damage—not the other way around.
Research fees, administrative costs, or 'handling fees' cannot be charged.
Then the store is not meeting its legal obligations and your position is even stronger.
Tailored to your situation, with references to the correct legislation such as conformity law (Art. 7:17 Dutch Civil Code).
You receive practical follow-up steps for when the store doesn't respond.
We deliver quickly. All you need to do is send the letter.
Our chatbot asks for every detail of your situation and collects the information.
AI reviews your story and helps produce a legally correct letter.
You receive a transparent proposal with a summary of your complaint.
In your inbox within 48 hours, including guidance and next steps.
It takes 2 minutes
"After sending the letter I finally received a new device without further discussion. Amazing!"