Stories & Ideas

Warranty after 2 years? Many consumers think their rights stop, but that is not true

Is your product broken after 2 years? Discover why the statutory warranty often lasts longer and which rights you have to repair, replacement or a refund.

What makes a good legal letter? (so your complaint actually gets resolved)

A good legal letter is often the difference between being ignored and being taken seriously. Learn exactly what a strong complaint letter needs.

Product broken? Know your rights (even after the warranty)

Many shops say: 'warranty expired'. But that does not mean you have no rights.

Webshop not responding? Here is how to get your money back

You ordered something, sent it back… and then? Silence. No reply, no refund. This happens more often than you think — but you have the law on your side.

Deposit not returned? Here is how to get your money back

You left the property in good condition, but your landlord is not returning your deposit. In many cases you are entitled to your full deposit.

Do not let that fine go: how you can claim your rights (with a little help)

Fines, fees, or removed bikes? In many cases you can object and recover your money.