Legal tips, news and practical guidance to help you understand and use your rights.
Statutory guarantee: what should you do if a purchase breaks down sooner than reasonably expected? First create a clear record, report the problem carefully and ask for an appropriate solution. These practical steps help you keep track of things.
Is your product broken after 2 years? Discover why the statutory warranty often lasts longer and which rights you have to repair, replacement or a refund.
A good legal letter is often the difference between being ignored and being taken seriously. Learn exactly what a strong complaint letter needs.
Many shops say: 'warranty expired'. But that does not mean you have no rights.
You ordered something, sent it back… and then? Silence. No reply, no refund. This happens more often than you think — but you have the law on your side.
You left the property in good condition, but your landlord is not returning your deposit. In many cases you are entitled to your full deposit.