Question 1

What can Aidvocaten do for me?

Accepted Answer

Aidvocaten helps consumers who are facing problems with companies or landlords. You describe your situation through our online tool, and within 48 hours our AI creates a legally grounded letter with a clear explanation of your rights and the next steps you can take.

Question 2

Is Aidvocaten a law firm?

Accepted Answer

No. We are not a law firm and do not provide personalized legal advice. Aidvocaten offers automated legal documents and information based on Dutch law and regulations.

Question 3

When is my case suitable for Aidvocaten?

Accepted Answer

Our service helps with common consumer-related issues such as:Rental deposits or disputes with your landlordOnline purchases that were not delivered or incorrectWarranty claims for broken or defective productsUnfair subscription or administrative chargesWorkplace or contract issues of a minor or administrative natureNot sure if your case fits? Contact our team. We'll gladly point you in the right direction.

Question 4

What if my situation is too complex?

Accepted Answer

Some cases are too complicated for an automated legal letter. In that case, we will let you know clearly and recommend that you contact a lawyer or a local legal aid service. You won't be charged extra.

Question 5

How quickly will I receive a reply?

Accepted Answer

We review new messages as soon as possible and reply to the email address you provide.

Question 6

How much does a legal letter from Aidvocaten cost?

Accepted Answer

Each legal letter costs €0.01, a one-time fee with no subscription and no hidden charges. In a hurry? Choose the express option for €9.95.

Question 7

What payment methods are available?

Accepted Answer

You can pay safely using iDEAL, Credit Card, or PayPal. All transactions are protected with SSL encryption and processed securely.

Question 8

What happens after payment?

Accepted Answer

Within 48 hours, you will receive:your legal letter (ready to send),a clear explanation of your rights, andstep-by-step instructions on what to do next.With the express option, you receive everything within 12 hours.

Question 9

I didn't receive my letter - what should I do?

Accepted Answer

First, check your spam or junk folder. Still nothing? Email us at support@aidvocaten.com with your order number, and our support team will assist you within one business day.

Question 10

Can I discuss my situation for free first?

Accepted Answer

Yes. You can explore your situation through AI chat without obligation before deciding whether to continue.

Question 11

Can I buy multiple letters?

Accepted Answer

Yes, you can start multiple complaints. For each dispute you create a separate letter.

Question 12

Is my payment secure?

Accepted Answer

Yes, we use a secure payment environment (SSL + trusted payment provider).

Question 13

How legally valid is the letter from Aidvocaten?

Accepted Answer

All our letters are based on Dutch law and real legal precedents. We frequently update our AI models and legal sources to ensure the letters remain accurate and compliant.

Question 14

Can I send the letter to the company right away?

Accepted Answer

Yes, your letter is immediately ready to send by email or post. We'll also include advice on the best timing and delivery method.

Question 15

What if the company doesn't respond?

Accepted Answer

Each letter comes with a clear list of next steps, such as:filing a complaint with a consumer authority or dispute committee,or sending a follow-up letter. If needed, we include additional letters at no extra cost.

Question 16

Can I edit or request changes to my letter?

Accepted Answer

Yes. If you'd like to adjust or rephrase something, simply contact us at support@aidvocaten.com. Small edits are usually free of charge.

Question 17

How quickly will I receive my letter?

Accepted Answer

Within 48 hours after payment you receive the letter by email. With the express option it arrives within 12 hours.

Question 18

Can I see a preview first?

Accepted Answer

You get a preview summary before payment.

Question 19

How does Aidvocaten handle my personal data?

Accepted Answer

We only use your personal information to generate your documents. Your data is stored securely in line with GDPR regulations and is never shared with third parties.

Question 20

Is my letter or case data stored?

Accepted Answer

Yes, but only temporarily. We keep your documents for up to 30 days in case you need assistance or updates. After that, they're automatically deleted.

Question 21

Is my data used to train the AI model?

Accepted Answer

No. Personal or case-related data is never used for AI training. Your privacy and confidentiality are always respected.

Question 22

Can I request my data to be deleted?

Accepted Answer

Yes. You can request data deletion at any time by emailing support@aidvocaten.com.

Question 23

Do I need an account to use Aidvocaten?

Accepted Answer

No, creating an account is optional. You can complete your case without one, or register an account to easily retrieve your documents later.

Question 24

Can I use Aidvocaten for other issues, such as fines or subscriptions?

Accepted Answer

Yes. We continuously expand our categories and coverage. If you're unsure whether we can help, just contact our support team for advice.

Question 25

Is Aidvocaten available on mobile?

Accepted Answer

Yes. The entire process from submitting your case to payment works perfectly on mobile devices and tablets.

Question 26

Can I download my letter later?

Accepted Answer

Yes. If you created an account, you can log in anytime to download your documents again.

Question 27

Is Aidvocaten available in Dutch too?

Accepted Answer

Yes! Aidvocaten is fully available in both English and Dutch. You can switch languages at any time on our website.

Question 28

Can I contact you by phone?

Accepted Answer

The contact options on this page are chat, email and the form. This keeps your question clearly documented.

Question 29

How can I send documents?

Accepted Answer

After answering the questions you can upload your documents directly in the chat. Do this before you continue to the summary page.

Question 30

How is Aidvocaten different from a law firm or legal aid service?

Accepted Answer

Aidvocaten is fast, affordable, and always available. You get a personal legally grounded document within 48 hours - no waiting, no phone calls, no appointments. For complex cases, we'll be transparent and refer you to a lawyer when needed.

Question 31

How do I know Aidvocaten is legitimate?

Accepted Answer

Aidvocaten is a registered Dutch company based in Rotterdam (KvK 97453870) and operates under Dutch law. We comply with GDPR and other European privacy standards. You can always reach us at support@aidvocaten.com or via our contact page.

Frequently asked questions

General

Payment & Costs

Legal Letter & Use

Privacy & Security

Access & Ease of Use

Other questions

Warranty after 2 years? Many consumers think their rights stop, but that is not true

Statutory guarantee: what to do before contacting the seller

What makes a good legal letter? (so your complaint actually gets resolved)

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